Our Values

Community One Financial is a full-service mortgage banking company committed to developing and nurturing relationships with REALTORS®, home builders and our customers. As a company, our Core Values define what we stand for and represent our commitment to each other and to our customers. These values are reflected in our actions and form the foundation of how we build and maintain all of our relationships.

Flexibility

We are a customer-centric organization, committed to being sensitive and responsive to the individual needs of our valued employees, home-builder partners, REALTORS® and our customers.

Responsibility

We have a passion for excellence and we take personal responsibility for our own actions and the positive financial results of Community One Financial.

Integrity

We do what we say we will do, earning the trust and loyalty of both our customers and our colleagues. Our relationships are based upon ethics, integrity, mutual respect and fairness in all our dealings.

Teamwork

We have great confidence and trust in the capabilities and intentions of our employees. We work together to do what is best for our customers, the organization and for each other.

Our Mission

Our Mission at Community One Financial is to provide exemplary service on each mortgage transaction to our valued business partners, borrowers and fellow associates. We strive to be a mortgage origination company focused on the core values of integrity, ethics, financial responsibility, regulatory compliance and sound underwriting standards. We aim to hire talented industry professionals and provide a work environment and culture that both inspires and rewards. Our goal is to be nimble, decisive and to embrace the ever changing demands of both the mortgage and home-building industries. We encourage our associates to maintain a healthy balance between family and workplace, and to be actively involved in the communities we serve.

 

Our Commitment

Our commitment to service is more than just words—it is action.

When you apply for a home loan at Community One Financial, you can expect a pleasant experience with dependable information and timely follow-up. We take pride in providing not just a better mortgage, but a better mortgage experience.

As your builder’s lender, we adhere to the same high standards of service and performance in financing your home that went into building your home. At Community One Financial, you can expect:

• Total access to a mortgage loan expert who can answer your questions

• Complete control of the transaction from application to close (in-house underwriting means we are the decision makers)

• Timely funding of your loan (we disburse our own funds, so there are no delays)

• We will conduct ourselves with honesty and integrity in every action and transaction